How the IVM Answering Attendant Improves Customer Response Times

Top 10 Features of the IVM Answering Attendant

Feature What it does
Multiple telephone line support Handles from 1 up to 64 simultaneous lines for scalable deployments.
Visual IVR/menu builder Drag-and-drop menu design with key-press menus and configurable call flows.
Unlimited voicemail boxes Create many mailboxes; each can forward by email, provide remote access, or host an internet access page.
Caller ID logging & display Logs caller ID with date/time and can show on-screen Caller ID flash.
Call transfer & routing Transfer calls to extensions or numbers and route based on menus, hours, or rules (subject to PBX/carrier).
Automatic hours / time-based answering Define office hours to change behavior automatically (after-hours greetings, forwarding, etc.).
Remote access & toll-saver Dial in to listen to messages or manage the system remotely with options to save tolls.
Text-to-speech & prerecorded messages Use TTS or imported WAV/MP3 files for prompts and dynamic messages.
Automated outbound calling Auto-dial lists to play messages or run callbacks (auto-dialer functionality).
Logging, recording & file export Save incoming messages as WAV, keep detailed call logs, forward messages by email or upload to web/FTP; plugin support for database, HTTP, fax, and hardware integration.

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